Formal+Business+Letters

**Your task is to write three formal business letters responding to the situations at hand. Be sure to follow all the rules for writing proper formal business letters.** **Download the rubric so you can check to see if you’ve included everything you need.**
 * Formal Business Letter Writing **

** Routine Congratulations ** ** 100 pts **

**Read the following situation and write a formal business letter replying to Mr. Pete Moss about his request for a loan through Deere & Company.**

You are a loan officer with Deere & Company, and this is the best part of your job: saying yes to a farmer. In this case, it’s Pete Moss in Toluca, Illinois. Mr. Moss wants to take advantage of new farming technology. Your company is going to allow him to purchase its new GreenStar system on credit for $7,350.00. He will be required to pay Deere & Company $306.25 per month for the next two years to pay off the loan. This new system uses satellite technology originally developed by the defense department: The Global Positioning System (GPS). By using a series of satellites orbiting Earth, the system can pinpoint (to the meter) exactly where a farmer is positioned at any given moment as he drives his GreenStar-equipped combine over a field. For farmers like Mr. Moss, that means a new ability to micromanage even 10,000 acres of corn or soybeans. For instance, using the GreenStar system, farmers can map and analyze characteristics such as acidity, soil type, or crop yields from a given area. Using this information, they know exactly how much herbicide or fertilizer to spread over precisely which spot, thereby eliminating waste and achieving better results. With cross-referencing and accumulated data, farmers can analyze why crops are performing well in some areas and not so well in others. Then they can program farm equipment to treat only the problem area – for example, spraying a new insect infestation two meters wide, 300 yards down the row. Some farms have already saved as much as $10.00 an acre on fertilizers alone. For 10,000 acres, that’s $100,000 a year. Once Mr. Moss retrofits your GreenStar precision package on his old combine and learns all its applications, he should have no problem saving enough to repay the loan you’re about to grant him.

him of the good news. The address for Deere & Company is P.O. Box 9696, Moline, Illinois 61265.
 * Your task:** Write a letter to Mr. Moss at P.O. Box 4067, Toluca, IL 61369, informing

Include in the letter that you are enclosing a copy of the purchase receipt for the GreenStar system and are sending a copy of this loan approval letter to the Director of Loans and Credit for Deere & Company, Mr. Moe Yurlawn.

** Bad News Message ** ** 100 pts **

**Read the following situation and write a formal business letter replying to Mrs. Kane explaining your denial of her claim.**

The ATM Error Resolution Department at Pennsylvania State Employee Credit Union (where you work as an operations officer) often adjusts customer accounts for multiple ATM debit errors. It’s usually an honest mistake: A merchant will run a customer’s debit card two or three times through the credit card machine, thinking the first few times didn’t “take,” when in fact the machine //was// working. Problem is, customers don’t discover they’ve paid multiple times for one purchase until they receive a bank statement at the end of the month. At that point, they get very upset. The routine correction is usually a credit to their account to fix the error. But this time, your experience and your intuition have made you suspicious about a letter from Candie Kane. She maintains several large joint accounts with her husband at PSECU. It is true that three debits indicated on her checking account statement were processed on the same day, using her card (not her husband’s), and were credited to the same market, Wilson’s Gourmet. The debits even carry the same transaction reference number, 144022-22839837109, which is what got her attention. Purchases made on the same day but from different stores can carry the same number, as can different purchases from the same store. Mrs. Kane’s statement indicates debits for different amounts: $23.02, $110.95, and $47.50. That doesn’t strike you as a multiple-card-swipe situation, and no receipts are enclosed. Mrs. Kane writes that the store must have been trying to steal from her by reusing her card numbers, but you doubt it. You’ve contacted Wilson’s Gourmet, and their statements corroborate your suspicions. The manager, Brighton Early, claims that he’s had no problems with his equipment, so it was unlikely that either customer or clerk was able to run a card more than once. He also mentioned that it’s common for food shoppers to return at different times during the day to make additional purchases, particularly for highly consumable products, such as beverages, or to pick up merchandise they forgot the first time, perhaps to complete a recipe. Some will stop in during a work break to buy a deli lunch, and then return after work to do their shopping, and so on. You’re convinced that was neither a bank error nor an error on the part of Wilson’s Gourmet. Whether Mrs. Kane is trying to commit an intentional fraud is not going to concern you. It could be that she is merely mistaken or has a memory problem. She might even be an elderly woman on medication. In a situation like this, bank rules are clear: Deny the request politely!

Harrisburg, PA 17106-7013. In addition, remember to include that a copy of this letter has been sent to the President of the credit union, Mr. Myles Long.
 * Your task:** Write to Candie Kane at 2789 Aviara Parkway, Carlisle, PA 17013, explaining your denial of her claim #7899. Remember you don’t want to lose this wealthy customer’s business. PSECU’s address is P.O. Box 67013

** Persuasive Letter ** ** 100 pts **

**Read the following situation and write a formal business letter to Carrie Dababy requesting credit to your cell phone account.**

Verizon Wireless is marketing a new cellular phone service plan for a mere $25.00 a month. You purchased a phone and signed a contract for a two year deal on November 1 of this year. You thought your phone was working properly for two weeks, but your co-workers and friends told you they repeatedly got a busy signal when dialing your phone number. To resolve this, you have **__already__** called Verizon and gotten the problem fixed, but this has taken an additional week. You don’t want to be charged for the three weeks the phone wasn’t in service. After discussing the situation with the local store manager, she asks you to contact Cary Dababy, the Verizon Wireless Vice-President of Marketing, at the company’s regional business office to request compensation.

Baltimore, MD 21297, to request an adjustment to your account. Request credit or partial credit for one month of service. Remember to write a summary of events in chronological order, supplying dates for maximum effectiveness, and be sure to include an enclosure notation that your contract information is in the envelope to reinforce to Mrs. Dababy that you are telling the truth about the date of purchase. Also include a copy notation to Ms. Kerri Oki, the local store manager.
 * Your task:** Write a letter to Mrs. Dababy at Verizon Wireless at P.O. Box 17542

@https://owl.english.purdue.edu/owl/resource/653/01/